Terms of service
Last Updated: July 28, 2026
Welcome to PawCooling.store. These Terms of Service ("Terms") govern your access to and use of our website, products, services, content, and any purchases made through PawCooling.store. By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, please discontinue use of our website and services immediately.
Throughout these Terms, the words "we," "our," "us," and "PawCooling.store" refer to PawCooling.store, while "you," "your," and "customer" refer to anyone accessing or using our website.
1. About PawCooling.store
PawCooling.store specializes in premium pet cooling products and accessories designed to improve the comfort and well-being of pets during warm weather and throughout the year. Our collection may include cooling mats, cooling beds, pet tents, portable cooling accessories, and other related pet comfort products.
We are committed to providing a secure, user-friendly shopping experience while maintaining transparency, fairness, and respect for our customers.
2. Acceptance of Terms
By visiting our website, browsing products, creating an account, or purchasing any product, you agree to comply with these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on PawCooling.store.
These Terms apply to every visitor, customer, vendor, affiliate, and user of our services.
3. Eligibility
By using this website, you confirm that:
- You are at least the age of majority in your jurisdiction or have obtained permission from a parent or legal guardian.
- You have the legal capacity to enter into binding agreements.
- All information you provide is accurate, complete, and current.
- You will use this website only for lawful purposes.
We reserve the right to refuse service where legally permitted.
4. Website Use
You agree to use PawCooling.store responsibly and in accordance with all applicable laws.
You may not:
- Use the website for fraudulent purposes.
- Attempt to gain unauthorized access to our systems.
- Upload harmful software, malware, or viruses.
- Interfere with the operation or security of the website.
- Copy, scrape, reproduce, or exploit website content without written permission.
- Use automated systems that place excessive load on our servers.
- Misrepresent your identity or impersonate another person.
Violation of these Terms may result in suspension or termination of access.
5. Product Information
We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.
However, occasional errors or omissions may occur.
Product photographs are intended to illustrate the products as accurately as possible, but actual colours may vary due to:
- Screen settings
- Device displays
- Lighting conditions
- Manufacturing variations
Minor differences do not constitute defects.
6. Availability
All products are offered subject to availability.
Inventory may change without prior notice.
We reserve the right to:
- Limit quantities purchased
- Discontinue products
- Modify product specifications
- Replace unavailable items with suitable alternatives only where appropriate and with customer communication when required
We are not obligated to maintain permanent stock of any product.
7. Pricing
All prices displayed on PawCooling.store are subject to change without notice.
Although we make every effort to maintain accurate pricing, pricing errors may occasionally occur.
If an incorrect price has been published due to technical or human error, we reserve the right to:
- Cancel affected orders
- Correct pricing
- Offer customers the option to proceed at the correct price
Applicable taxes, duties, or import fees may not be included unless clearly stated during checkout.
8. Orders
Submitting an order does not automatically constitute acceptance.
We reserve the right to:
- Accept or decline any order
- Cancel suspicious transactions
- Verify customer information
- Limit order quantities
- Refuse orders that appear fraudulent or abusive
If an order cannot be fulfilled, we will notify you as soon as reasonably possible.
9. Payment
Payments must be authorized before an order is processed.
We accept payment methods available during checkout through secure third-party payment providers.
We do not store complete payment card information on our servers.
Customers are responsible for ensuring sufficient funds and accurate billing information.
10. Shipping
Shipping estimates are provided for informational purposes only.
Actual delivery times may vary depending on:
- Weather
- Customs processing
- Carrier delays
- Holidays
- Remote destinations
- Force majeure events
Estimated delivery dates are not guaranteed.
Additional details are available in our Shipping Policy.
11. Returns and Refunds
Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.
Customers are encouraged to review that policy before making a purchase.
Approval of returns depends on compliance with the applicable requirements outlined therein.
12. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information.
- Reviewing product descriptions before purchase.
- Selecting appropriate product sizes for their pets.
- Supervising pets while using purchased products.
- Following all care and cleaning instructions.
- Inspecting products upon delivery.
Incorrect information supplied by customers may result in delays or additional shipping costs.
13. Safe Product Use
Our products are intended to improve pet comfort.
Customers remain responsible for ensuring products are appropriate for their individual pets.
Always supervise pets when introducing new products.
Immediately discontinue use if a product becomes damaged or if your pet experiences discomfort.
Our products are not intended to diagnose, treat, cure, or prevent medical conditions.
If your pet shows signs of illness, overheating, or injury, consult a licensed veterinarian promptly.
14. Intellectual Property
All content available on PawCooling.store, including but not limited to:
- Logos
- Product photography
- Graphics
- Website design
- Icons
- Text
- Product descriptions
- Layouts
- Branding
- Videos
- Software
is owned by or licensed to PawCooling.store and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or commercially exploited without prior written permission.
15. User Content
If you submit reviews, photographs, testimonials, suggestions, or other content, you grant PawCooling.store a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content for lawful business purposes.
You confirm that your submitted content:
- Is truthful.
- Does not infringe third-party rights.
- Does not violate applicable laws.
- Does not contain offensive or unlawful material.
We reserve the right to remove content at our discretion.
16. Promotions
From time to time, PawCooling.store may offer:
- Discounts
- Promotional campaigns
- Coupon codes
- Seasonal sales
- Limited-time offers
Unless otherwise stated:
- Promotions cannot be combined.
- Promotions have expiration dates.
- Promotions may be modified or withdrawn without notice.
- Promotions have no cash value.
17. Third-Party Services
Our website may contain links to third-party websites or services.
We do not control or endorse third-party content, policies, products, or services.
Use of third-party websites is entirely at your own risk.
18. Privacy
Your use of PawCooling.store is also governed by our Privacy Policy.
We are committed to protecting customer information through reasonable administrative, technical, and organizational safeguards.
By using our services, you consent to the collection and use of information as described in our Privacy Policy.
19. Disclaimer of Warranties
To the fullest extent permitted by applicable law, PawCooling.store and its services are provided on an "as is" and "as available" basis.
We make reasonable efforts to provide reliable products and accurate information but do not guarantee that:
- The website will always operate without interruption.
- The website will be error-free.
- All content will remain continuously available.
- Every product will meet every customer's individual expectations.
Except where prohibited by law, all implied warranties are disclaimed.
20. Limitation of Liability
To the maximum extent permitted by applicable law, PawCooling.store shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:
- Website use
- Product use
- Delayed delivery
- Loss of profits
- Loss of business opportunities
- Data loss
- Service interruptions
Our total liability relating to any purchase shall not exceed the amount paid for the relevant product, except where otherwise required by law.
21. Indemnification
You agree to indemnify and hold harmless PawCooling.store, its owners, employees, affiliates, contractors, suppliers, and service providers from any claims, liabilities, losses, damages, or expenses arising from:
- Your misuse of the website.
- Your violation of these Terms.
- Your infringement of any third-party rights.
- Your unlawful conduct.
22. Force Majeure
PawCooling.store shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Epidemics
- Pandemics
- Labour disputes
- Government actions
- Transportation interruptions
- Power failures
- Internet outages
- Customs delays
Performance of obligations may be suspended for the duration of such events.
23. Termination
We reserve the right to suspend or terminate your access to PawCooling.store without prior notice if we reasonably believe you have:
- Violated these Terms.
- Engaged in fraudulent activity.
- Abused our policies.
- Used the website unlawfully.
- Interfered with website operations.
Termination does not affect obligations or rights accrued before termination.
24. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
25. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies published on PawCooling.store, constitute the entire agreement between you and PawCooling.store regarding your use of the website and services.
26. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.
Where mandatory consumer protection laws apply in your jurisdiction, those rights remain unaffected.
27. Changes to These Terms
We may revise these Terms of Service at any time to reflect changes in our business operations, legal obligations, website functionality, or customer service practices.
Updated versions will be published on PawCooling.store with a revised "Last Updated" date.
Continued use of the website following any changes constitutes acceptance of the updated Terms.
28. Contact Information
If you have any questions regarding these Terms of Service, please contact us.
PawCooling.store
Address
2055 R. Bishop
Montréal, QC H3G 2E8
Canada
Phone
(800) 728-3277
We appreciate your trust in PawCooling.store and are committed to providing a secure, transparent, and enjoyable shopping experience while helping pets stay cool, comfortable, and happy in every season.