Contact
At PawCooling.store, we believe that outstanding customer service is an essential part of every great shopping experience. Whether you have questions before making a purchase, need assistance with an existing order, or simply want advice on choosing the perfect cooling product for your pet, our friendly support team is here to help.
We understand that every pet is unique, and every customer deserves clear communication, reliable support, and prompt assistance. Our goal is to make your experience with PawCooling.store as smooth and enjoyable as possible from your first visit to long after your order arrives.
Our customer care team can assist you with a wide variety of inquiries, including product recommendations, size guidance, order status, shipping information, tracking updates, returns, exchanges, refunds, product care instructions, and general questions about our collection. No matter how big or small your question may be, we are always happy to help.
For the fastest service, we recommend contacting us by email. Please include your order number, the email address used during checkout, and a detailed description of your inquiry so we can assist you as efficiently as possible. If you are contacting us about a damaged or incorrect item, attaching clear photographs will help speed up the resolution process.
Contact Information
PawCooling.store
Business Address
2055 R. Bishop
Montréal, QC H3G 2E8
Canada
Phone
(800) 728-3277
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday & Public Holidays
Closed
Messages received outside our regular business hours will be answered as soon as possible on the next business day.
Our Promise
When you contact PawCooling.store, you can expect:
- Friendly and professional customer support
- Prompt responses to your questions
- Honest and transparent communication
- Reliable assistance before and after your purchase
- Dedicated care for every customer and every pet
Every message matters to us because every customer is an important part of our growing community. Thank you for choosing PawCooling.store. We appreciate your trust and look forward to helping you provide a cooler, more comfortable, and happier life for your beloved pets.