Contact information
Last Updated: July 28, 2026
Welcome to PawCooling.store.
We are delighted to have you as part of our growing community of pet lovers. Whether you are shopping for a cooling mat to keep your dog comfortable during summer, searching for a breathable resting place for your cat, or simply have questions before placing an order, our customer support team is always happy to assist.
At PawCooling.store, we believe that excellent customer service is just as important as offering high-quality products. Every inquiry is handled with professionalism, respect, and genuine care because we understand that your pets are cherished members of your family.
This Contact Information page explains how you can reach us, what types of assistance we provide, our response times, and the best way to receive support.
Our Commitment
Our mission is simple:
To provide premium pet cooling products together with friendly, reliable, and responsive customer support.
We strive to make every shopping experience smooth from the moment you browse our website until your order arrives at your doorstep.
If any questions arise before, during, or after your purchase, we encourage you to contact us. Our support team is committed to providing clear communication and practical solutions whenever possible.
Customer Support
Our customer service team can assist with a wide variety of inquiries, including but not limited to:
- Product recommendations
- Cooling mat sizing guidance
- Order status updates
- Shipping questions
- Delivery estimates
- Tracking assistance
- Returns and exchanges
- Refund requests
- Product care instructions
- Warranty-related questions
- Payment inquiries
- Website assistance
- General customer support
If your question is not listed above, please feel free to contact us. We are always happy to help.
Contact Details
Business Name
PawCooling.store
Customer Support Email
Email is the fastest and most efficient way to reach our support team.
When contacting us, please include as much information as possible, such as:
- Your full name
- Order number (if applicable)
- Email used during checkout
- A detailed description of your inquiry
- Photos or videos if reporting a product issue
Providing complete information helps us resolve your request more quickly.
Phone Support
(800) 728-3277
If you prefer speaking with a member of our customer support team, you may contact us by phone during our business hours.
For more complex inquiries, we may recommend continuing communication via email so that important information, photographs, and documentation can be shared securely.
Business Address
PawCooling.store
2055 R. Bishop
Montréal, QC H3G 2E8
Canada
Please note that this address is provided for official business correspondence.
Returns should not be sent to this address unless specifically instructed by our customer support team. Unauthorized returns may delay processing or be returned to the sender.
Business Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM
Saturday
10:00 AM – 4:00 PM
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Response Times
We understand that timely communication is important.
Our typical response times are:
General Questions
Within 24 hours
Order Support
Within 24 hours
Shipping Questions
Within 24–48 hours
Return Requests
Within 1–2 business days
Refund Requests
Within 2–5 business days depending on the complexity of the request.
During major holidays or promotional events, response times may occasionally be longer than usual. We appreciate your patience and understanding.
Before Contacting Us
To help us assist you more efficiently, we recommend having the following information ready:
- Your order number
- Full name
- Email address used for purchase
- Shipping address
- Product name
- Description of your question
- Photos if reporting damage or defects
Providing accurate information allows us to locate your order quickly and resolve your inquiry without unnecessary delays.
Order Support
If you have already placed an order, we can assist with:
- Order confirmation
- Processing status
- Shipment updates
- Tracking assistance
- Address corrections before shipment
- Delivery questions
- Product information
- Return instructions
- Exchange requests
Please include your order number whenever contacting us regarding an existing purchase.
Product Assistance
Choosing the correct cooling product for your pet is important.
Our support team can help you understand:
- Product dimensions
- Suitable pet sizes
- Material information
- Cleaning recommendations
- Cooling performance
- Indoor and outdoor use
- Storage recommendations
- Product compatibility
If you are unsure which cooling mat or bed is most suitable for your pet, we are happy to provide guidance before you place your order.
Returns and Refunds
If you need assistance with a return, exchange, or refund, please contact us before sending any product back.
When submitting a return request, please include:
- Order number
- Reason for return
- Clear photographs if applicable
- Description of the issue
Our customer support team will review your request and provide detailed return instructions if your return is eligible under our Return & Refund Policy.
Shipping Assistance
If you have questions about shipping, we can assist with:
- Delivery estimates
- Shipping confirmation
- Tracking updates
- Shipping delays
- Lost packages
- Damaged deliveries
- Address corrections before dispatch
If your package appears delayed, we will gladly work with the shipping carrier to investigate and provide updates whenever possible.
Product Care Questions
Our cooling products are designed to provide lasting comfort when cared for properly.
If you have questions regarding:
- Cleaning
- Washing
- Drying
- Storage
- Everyday maintenance
our support team is happy to provide recommendations based on the specific product you purchased.
Proper care helps extend the life of your pet's cooling accessories.
Feedback and Suggestions
We value every customer's opinion.
If you have ideas for improving:
- Our website
- Our products
- Customer service
- Shipping experience
- Product selection
we would love to hear from you.
Customer feedback plays an important role in helping us continually improve PawCooling.store.
Privacy and Security
Your privacy is important to us.
Any personal information you provide when contacting our support team is handled in accordance with our Privacy Policy and applicable data protection laws.
Information shared with our customer support team will only be used for legitimate customer service purposes.
Responsible Pet Care
While our products are designed to improve your pet's comfort, they are not intended to replace proper veterinary care.
If your pet experiences signs of overheating, dehydration, illness, or injury, please seek assistance from a qualified veterinarian immediately.
Our cooling products are intended to support everyday comfort and should always be used responsibly.
Our Promise
At PawCooling.store, every customer deserves:
- Friendly service
- Honest communication
- Reliable support
- High-quality products
- Fair policies
- Professional assistance
Whether you are shopping for the first time or returning as a valued customer, we are committed to making your experience simple, enjoyable, and trustworthy.
Our goal is to help pets stay cool, comfortable, and happy while providing their owners with the confidence and support they deserve.
Contact Us
We are always happy to hear from you.
PawCooling.store
Business Address
2055 R. Bishop
Montréal, QC H3G 2E8
Canada
Phone
(800) 728-3277
Thank you for choosing PawCooling.store. We sincerely appreciate your trust and look forward to serving you and your beloved pets with dependable products, caring service, and a commitment to quality for many seasons to come.