Shipping policy
Last Updated: July 28, 2026
At PawCooling.store, we understand that once you place an order for your pet, you want it to arrive as quickly and safely as possible. Whether you are purchasing a cooling mat, cooling bed, pet tent, or other comfort accessories, our team works hard to ensure every order is carefully prepared and delivered with care.
This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, tracking information, customs procedures, and other important shipping details.
By placing an order with PawCooling.store, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
PawCooling.store proudly offers worldwide shipping.
We currently ship to most countries and regions where reliable delivery services are available. If shipping restrictions apply to your location, you will be notified during checkout or shortly after your order is placed.
Certain remote or restricted destinations may experience longer delivery times or limited shipping availability.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing includes:
- Order verification
- Payment confirmation
- Quality inspection
- Secure packaging
- Shipment preparation
- Carrier collection
Orders are processed on business days only and do not include weekends or public holidays.
During busy periods such as major sales events or holidays, processing times may be slightly extended.
3. Estimated Delivery Time
After dispatch, estimated delivery times are generally:
Canada
7–12 Business Days
United States
7–12 Business Days
United Kingdom
7–12 Business Days
Australia & New Zealand
8–15 Business Days
Europe
7–15 Business Days
Asia
6–12 Business Days
Other International Destinations
10–20 Business Days
These estimates are provided for reference only and are not guaranteed.
4. Shipping Costs
We are pleased to offer Free Standard Shipping on all eligible orders unless otherwise stated during checkout.
If premium or expedited shipping options become available, any applicable shipping charges will be displayed before payment is completed.
Customers will always have the opportunity to review shipping costs before confirming their purchase.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.
Tracking updates may take 24–72 hours to appear after the package has been handed to the shipping carrier.
If you have not received tracking information within several business days after shipment, please contact our customer support team.
6. Multiple Shipments
If your order contains multiple products, they may occasionally be shipped separately.
This may occur due to:
- Product availability
- Warehouse locations
- Package size limitations
- Carrier requirements
Separate shipments do not result in additional shipping charges for customers unless otherwise disclosed.
7. Delivery Delays
Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control.
Possible causes include:
- Severe weather
- Customs inspections
- Transportation disruptions
- Public holidays
- High shipping demand
- Carrier delays
- Remote delivery locations
- Government regulations
We appreciate your patience if unexpected delays occur.
8. Customs and Import Duties
International orders may be subject to:
- Customs duties
- Import taxes
- Government processing fees
- Local handling charges
These fees are determined by the destination country's customs authorities and are generally the responsibility of the customer unless otherwise specified during checkout.
PawCooling.store has no control over these charges.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- Postal code
- Phone number
- Email address
Orders returned due to incorrect or incomplete shipping information may require additional shipping charges before reshipment.
10. Failed Delivery Attempts
If a delivery attempt is unsuccessful because:
- Nobody is available to receive the package
- The address is inaccessible
- The package is refused
- Local collection deadlines are missed
the shipping carrier may return the package.
Additional shipping fees may apply if reshipment is requested.
11. Lost Packages
If your tracking information has stopped updating for an unusually long period or your package appears to be lost during transit, please contact us.
We will work directly with the shipping carrier to investigate the shipment.
Carrier investigations may require several business days before a final resolution can be provided.
If a package is officially confirmed as lost, we will work with you to determine an appropriate solution, which may include a replacement or refund where applicable.
12. Damaged Deliveries
If your package arrives visibly damaged, please contact us within 7 days of delivery.
To help us process your request efficiently, please provide:
- Your order number
- Clear photographs of the damaged package
- Photos of the damaged product
- Images of the shipping label
Our support team will review the information and provide an appropriate resolution.
13. Shipping Restrictions
Certain products may not be available for shipment to every destination due to local regulations or carrier restrictions.
If an order cannot be delivered to your location, we will notify you as soon as possible and arrange an appropriate solution.
14. Address Changes
If you need to update your shipping address, please contact us as soon as possible.
Address changes can usually be accommodated only before an order has been processed or shipped.
Once a package has entered the carrier's network, we may be unable to modify the destination address.
15. Order Cancellations
Orders may be cancelled before shipment.
Once an order has been dispatched, cancellation is generally no longer possible.
Customers may instead request a return after receiving the order, subject to our Return & Refund Policy.
16. Force Majeure
PawCooling.store shall not be responsible for shipping delays resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Wildfires
- Severe weather
- Pandemics
- Government actions
- Customs inspections
- Transportation disruptions
- Labour disputes
- Carrier service interruptions
Estimated delivery times may be extended during such events.
17. Contact Us
If you have any questions regarding shipping, tracking, delivery times, or your order status, please contact our customer support team.
PawCooling.store
Address
2055 R. Bishop
Montréal, QC H3G 2E8
Canada
Phone
(800) 728-3277
Thank you for choosing PawCooling.store. We appreciate the opportunity to help keep your pets cool, comfortable, and happy, and we are committed to delivering every order with care, reliability, and excellent customer service.